What is Anima Online Triage?

We are pleased to announce an update to the way our patients can request appointments and other healthcare-related items. We have introduced a new triage system called Anima.

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you request appointments and how our staff assess your condition.

Anima allows our team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need. By using this triage system, it means that patients will be managed more equitably and effectively, connecting our patients efficiently to the right person for the right service.

For patients who meet any of the criteria below, please be reassured you can still call the surgery on 01992 579270 where one of our Reception team will be able to assist you:

• If you do not have access to the internet, or struggle using it;
• If you have a language barrier;
• If you have a disability;
• If you are in mental health crisis;
• If you are neurodivergent.

Please Note: Whilst Anima will be available for submitting health concerns Monday to Friday from 8am to 2pm, you may find Anima “closed” if the number of submissions by patients exceeds the cap we have in place to ensure we are able to safely manage the workload. Therefore you may have to submit your health concern the following working day. If you find Anima is closed due to reaching the maximum number of submissions for that day, and your health concern is urgent, please call the surgery on the above number, or in an emergency dial 999 or attend A&E. Anima will remain available for administrative requests such as prescriptions, requesting sick notes etc. Anima will not be available on bank holidays or when the surgery is closed for staff training.