In order to provide the right level of care, we are required to hold personal information about you on our computer systems and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances.

Confidentiality and Personal Information

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstance you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends or spouses unless we have prior written consent, and we do not, leave messages with others.

You have a right to see your records if you wish. Please ask at reception if you would like further details about our patient information leaflet. An appointment may be required. In some circumstances a fee may be payable.

The contact details for each organisation’s Data Protection Officer or Team is below.

• West Essex CCG on behalf of My Care Record
  Building 3, Spencer Close, St Margaret’s Hospital, The Plain, Epping, CM16 6TN
  Tel: 01992 566140
  Email: comms@nhs.net
• Princess Alexandra Hospital
  Medical Records Manager, The Princess Alexandra Hospital NHS Trust, Hamstel Road, Harlow, Essex, CM20 1QX
  Tel: 01279 827341
  Email: records@pah.nhs.uk
• Essex Partnership University NHS Trust (EPUT)
  Access to Records team, Mental Health Unit, Basildon Hospital, Nethermayne, Basildon, Essex, SS15 6NL
  Tel: 01268 246873/ 246889
• Essex Social Care
  Transparency Team, Essex County Council, PO Box 11, County Hall, Chelmsford, CM1 1QH
• Hertfordshire Community NHS Trust
  Access to records, Hertfordshire community NHS Trust, Unit 1a, Howard Court, 14 Tewin Road, Welwyn Garden City, AL7 1BW
• Hertfordshire Social Care
  Data Protection Team, Hertfordshire County Council, CHO150, County Hall, Pegs Lane,
  Hertford, SG13 8DF
• Hertfordshire Partnership University NHS Foundation Trust
  Records and Access to Information Team, Hertfordshire Partnership NHS Foundation Trust,
  99 Waverley Road, St Albans, AL3 5TL
  Tel: 01727 804707/ 804228

Please contact your own General Practice directly for a copy of your GP record.

For further information on My Care Record please visit www.mycarerecord.org.uk.