Accessing services online

There is now the facility for patients to book appointments with a Doctor and order repeat prescriptions via this website. This is security protected and cannot be accessed by others provided that you keep your registration details secure.

To be able to access this facility you will need to register for the service and obtain a username and password. Please contact Reception who will provide the information you require and explain the process to you.

If you book an appointment online, but can’t attend please contact the surgery to cancel it as soon as possible.

Our online service enables you to:

  • Book appointments (this service will resume when Covid 19 procedures allow)
  • Request repeat medication and change your designated pharmacy
  • Access your Summary Patient Record (you will need to register with us to do so)
  • Update or change your contact details, password or grant access to your account to another person such as a friend, relative or carer.

The site also has a useful list of frequently asked questions that provide help and guidance.

If you are already registered for the service you can access it here

Ordering Repeat Prescriptions

Repeat prescriptions are issued to patients at the discretion of their GP. You can request your repeat prescription by any of the following ways:

  • In person - hand your repeat form in at reception with the required items clearly marked.There is a letter box adjacent to main surgery door where you can leave prescriptions when the surgery is closed.
  • By post - send it to us enclosing a stamped-addressed envelope.
  • Online - If you have already registered for this service you can access it via the link at the top of this page.  If you have not registered, please visit the practice and collect the paperwork required for registration. You will need to bring in either a photo driving licence or passport for verification.

Requests for prescription by telephone cannot be accepted. Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Please do not request your repeat medication more than 5 working days before it is due as the computer system will reject requests made too early.

Batch prescribing for stable conditions

If you (or someone you are a carer for) uses the same medicines regularly, you may be able to benefit from electronic repeat prescriptions, also described as batch prescribing.

If your condition is stable, then you may be able to have your prescription dispensed automatically from your nominated pharmacy, reducing the need to call or visit the surgery. NHS protocols for this initiative allow GPs to issue batches of prescriptions for anything up to 12 months at a time, depending on your condition.

The idea is simple. If you are on a stable regimen, then your GP sends a batch of prescriptions electronically to your chosen pharmacist who then dispenses them automatically at regular intervals. You do not need to re-order. They should be ready in the week before your supply runs out and many pharmacies will send you a text message to say when they can be collected. The pharmacy will also inform the patient when they need to arrange a medication review at the surgery.

If your medication is suitable (not all drugs are) then you will need to set it up with your Doctor. You should contact Reception for further details.  You can find more details at NHS digital.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner, practice nurse or clinical pharmacist at least once a year to review these regular medications and notification should appear on your repeat slip. You will need to book a review appointment with reception when any of your medications on repeat prescription has only 1 issue remaining (see your repeat slip for details).Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

What to do before your medication review

  • When making the appointment, please ask the receptionist whether a blood test is needed beforehand. If it is, reception will ensure that the necessary form is available for collection in 2days’ time.
  • You will need to have your blood test done at least 3 days before your medication review
  • At the medication review, the doctor or nurse will ensure that the new review dates are identical for all medications on repeat prescription unless there are exceptional circumstances.
  • These new review dates will either be 6 or 12 months hence depending on the results of the blood test.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.