Information for GP Websites

2 January 2024
Local health services

If you need help from your GP or another member of the practice team over the festive period, we are open every weekday from 8am until 6.30pm, except for bank holidays when we are closed. Please contact us if you have a health condition that needs checking or an illness that won't go away.

Junior doctors will be on strike from 7am on Wednesday 3 January to 7am on Tuesday 9 January. This means that all NHS services, particularly hospitals, will be under severe strain. But please don’t put off seeking medical help if you need it. Here is a reminder of what local services are available:

  • The NHS website – nhs.uk has lots of advice to help you to look after yourself when you have minor symptoms. There is also information about what is a serious medical emergency.
  • If your child is feeling unwell, the Healthier Together website has advice about some common symptoms, how to look after your child at home and when to get further help.
  • Drop in to a pharmacy for health advice or information about your medicines. A pharmacist can help you to deal with a cough, cold and lots of other winter illnesses.
  • If you need help urgently, use NHS 111 online (www.111.nhs.uk) or call 111. Your symptoms will be assessed, and you will be given advice or an appointment to see a doctor or nurse if this is needed. NHS 111 can also send an ambulance and can book an appointment for you in some services like urgent treatment centres. Using 111 online means you won’t have to wait on the phone.  
  • If you are in a mental health crisis, call NHS 111 and get straight through to mental health help by selecting option 2.
  • You should call 999 in a life-threatening emergency. Life-threatening emergencies are different for adults and children.
  • Do not visit anyone in a hospital or care home if you have recently had diarrhoea or vomiting. Stomach bugs are easily spread, make already ill people very seriously unwell, and can lead to whole hospital wards being closed. Please wait 48 hours after your last bout of sickness or diarrhoea before visiting anyone who is vulnerable.  

More information on these services and self-help advice can be found at: https://hertsandwestessexics.org.uk/help-us-help 


We are looking to expand the membership of our Patient Participation Group so that it becomes more representative of our patient population.

If you are interested in joining please ask for a form at reception when you visit the surgery or click on the link above to fill in your details.

We look forward to hearing from you.


High Street Surgery Epping Friends and Family Survery

Dear Patients,


Please take some time to take part in the Friends and Family survey for the High street surgery Epping,

You can find the link below :


We always appreciate our patient’s feedback


Thank you


Welcome to High Street Surgery Epping

Welcome to our new website. We've chosen to launch it now so that we can provide information to our patients in an easier to access format. Unfortunately, under the present Covid restrictions some of our services such as online appointment booking have had to be suspended but will return when it is safe to do so.

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to the NHS and other relevant organisations.


We have now added the Accessibiity Menu Icon to our Website.

This ICON will pop up on the right hand side of the screen and if you click on this it will enable you to adjust the screen to suit your needs. For example increase the size of text and many more adjustments.

We hope you find this useful.


a drawing of a person


All the staff at The High Street Suurgery would like to thank our patients for their help and assistance during this difficult time we are all going through.

Social Distancing

Our aim is at all times to keep you the patients safe as well as our staff.  To this end we will be asking you to follow the SOCIAL DISTANCING GUIDELINES when you attend for your confirmed appointment.  There will be signs and floor markings to assist you with this.  You will be asked to use the sanitizing hand gel.


We are continuing to triage all requests for appointments.  You will be contacted by a clinician and be given a time to attend the surgery or you may be offered a video consultation.

Following national guidance in June we will be re-introducing some appointments for routine reviews. You will be contacted directly by a member of staff offering you an appointment if required for your review.

When you attend your appointment please wear a suitable face covering. This will ensure that our supply of PPE is always available for the clinical staff.

Please remember to attend your appointment alone. If required your carer can attend with you. For children’s appointments only one parent/carer please.  This will help us with social distancing and prevent the waiting room becoming over full.

Repeat prescriptions

You can continue to post your routine prescription requests in the post box located outside by the main entrance. Alternatively if you are registered for on-line services please order your repeat medications via the link on this web site.  If you would like to register for on-line services please contact Reception.


Covid hand washing


The Surgery is experiencing a high rate of DNA appointments.  


From 1st January 2023 to 27th March 2023 277 appointments were booked and not attended. 

This equated to 69 hours worth of appointments.

PLEASE if you cannot attend your appointment contact the Surgery to cancel and let someone else with a clinical need have the opportunity to book.


Thank you